Customer Testimonials
Finding out now that some things that were promised to me when I bought the car has not been the truth
We are always pleased with the quality of service and professionalism we receive at Berglund INFINITI!
The service was exceptional from arrival to departure as usual. I have never been disappointed with Berglund INFINITI
I am a repeat buyer. I bought again because of Brennan Viele INFINITI Service. He is GREAT..
My service experience was outstanding. My advisor was very knowledgeable. The work was completed timely.
In over fifty years of buying and owning cars, Berglund INFINITI is the best dealership I have experienced. It is exceptionally well run, especially the Service Department. The efforts they have made to ensure my satisfaction have been incredible!
Glad to know Brennon Vielle was my service advisor. I was at ease when i seen him. I knew i was working with someone honest
FANTASTIC ...totally perfect..no bs..no pressure...Ryan & Tim were honest,fair and very very accommodating. Surprised the xxxx out of me when Ryan said’ do you want to take the car overnight.’ At that point I was 80% sure, but that did the trick.bergland’s boss would be a xxxx fool if he ever lost these two GENTLEMAN.thank you again. One very satisfied customer. Frank A. Radozycki
Why do I need 25 words when one word is satisfactory? Great! I’ve used the service center twice and was completely satisfied both times.
Problem was identified quickly and applicable to a known issue in a service bulletin the advisor was aware of. Parts were ordered and appointment was set, performed and completed on time and right the first time.
We were very pleased with the service we received and the price and quality of the used car. The salesman and finance manager were knowledgeable and great to deal with.
Mark was very determined and accommodating when it came to making the numbers and the interest rate work to earn the sale. The figures that we discussed were spot on on the sales contract. This part of the buying experience was easy and flawless. I found Mark to be very professional and understanding. As far as my sales person, Corey Snell, the dealership should feel fortunate to have. Corey is a very knowledgeable young man and is a great listener. He always answered all questions in a timely manner and returned phone calls the same. He listened to my needs ...
I was actually looking online for a number for the Mercedes service department to make an appointment. On a whim I searched their used car inventory and found a car I've been researching for nearly a year, an Acura MDX. I called the number, asked for a used car salesperson and my call was taken by Corey Snell. Cory answered all my question, gave me an accurate description of the vehicle and its history. He later sent me an email with a link for the photos and his cell phone number. Corey and I conversed multiple times negotiating a ...
I contacted Corey Snell via email regarding the car I wanted to buy. He responded quickly asking more questions and sent me 4 cars to review on the internet. We made an appointment to come in for a test drive, after the car was transferred from a NC dealer. This was not a car Corey normally sold, whe we arrived he was very knowledgeable about the Ford Edge. He explained details and went over all the features of the car,and programing all the personal settings. All of the information needed from us to buy was obtained before we went in ...
My previous dealings was with a Lexus Dealer who had set the standard very high for an auto dealership. I can honestly say that the folks at Crossroads have the same attitude toward customer service that I was accustomed too. Corey Snell , who I met on the lot was very friendly and courteous. After discussing my needs, he demonstrated the JX model with knowledge and expertise. While Corey was gathering information, I chatted with a young man, who I discovered later was the service manager. After learning about the Crossroads approach to vehicle service, I made the decision this vehicle ...
I have given Kile Taylor and the team at Crossroads superior ratings because there's no other way to describe the service I received. My experience began with a phone inquiry where I spoke with Kile. I was prepared to have to "push back" because, unfortunately, sales personnel have been stereotyped as being perhaps a bit "aggressive." Kile and the folks at Crossroads were the polar OPPOSITE! I was undecided about whether I wanted the Infinity or Acura. Kile, without any discriminatory remarks at all, soon convinced me that the Infinity was a better fit for ...
Crossroads went the extra mile to make sure the right Car fit in to our budget and had all the things we were looking for in a car.Gregg Sparks did an outstanding job in going over the car with my Wife,thanks again. Tim Dix
Kile was a great salesman. He was very knowledgeable about INFINITI cars, and not high pressure at all. He let the car sell itself, which I think INFINITI really does. We actually went to INFINITI as a last minute lark, thinking we were going to be buying and Acura. We actually drove the Acura test vehicle to the INFINITI dealership, and told Kile "That's your competition, and they're giving me a great deal." He simply said, "No problem, right this way", and we are thrilled with the JX35. I tell everyone, THIS is a &...
Extremely pleased with all aspects of the purchase. My experience with the Crossroads dealership was like none other: I felt that I was treated fairly and honestly by all members of the team. I would gladly recommend Crossroads.
We loved working with Crossroads Infinity! Mr. Sparks and Mr. Meyncke worked with us and made the deal possible. We were treated like "family" the moment we walked in. Got the car I wanted with no hassles and no pressure. Smooth process from beginning to end. Many thanks to Gregg & the rest of the Infinity Team for making our experience exciting and pleasant!
Gregg Sparks was awesome! We live in Beckley,WV, and he first met us in Princeton to test drive our car. Then, over the course of our negotiations, we worked the entire transaction out over the phone, and he delivered the car to me in Culpeper,VA. Not once did I have to visit the dealership. Gregg kept in close communication during a busy time in our lives as we were involved with the joyful experience of the birth of our grandson. Since the purchase of our car, we have been extremely pleased. I traded my RX 330, and I haven'...
The reason why I have given this dealership such a high reason is very simple. I have been in the market for a new car. I had not made up my mind of that was going to be new or used, but it was going to be new to me. I was in a buying position at another dealership across town but when it came time to close the deal they pulled a rebate stating that they had made a mistake in including it in the offer price. I naturally left and continued my search. I came by Crossroads on ...
This is our second car we have purchased from this dealership. Just as last time, the team worked with us to ensure we were happy. The quality of cars they sell are excellent, and their attention to detail makes the experience exceptional. We will definitely be back.
Unbelievably easy friendly and honest!!! Went above and beyond my needs. Couldn't have been any easier. I will always do business with them. My husband and I both purchased cars from them and would recommend them to anyone!!!
Corey answered all of our questions honestly and knowledgeably. He was very accommodating for our family that includes 2 small children. Overall, he made our car purchase a wonderful experience. All of the people here were friendly. I would love to do all of my future vehicle dealing through this business.
Corey was great...very friendly and helpful. Don was was very friendly as well and really worked to make the deal happen. All in all, a very positive experience.
Purchased new vehicle, so cannot rate customer service. As far as buying new vehicle, mr. Snell was courteous and delivered what he promised. And he delivered the car to me at my home. I would recommend their dealership.
As soon as we arrived at the dealership, Corey came out to great us. He was friendly but professional and he allowed us to look at the vehicles with a "pressured" feeling. Corey was so knowledgeable about the product line and answered all of our questions. He lined up 4 different vehicles for us to compare, as we were considering each of these 4 lines. Corey allowed my husband and I to discuss the vehicles without putting "undue pressure" on us just to make a sale. Corey's Sales Manager introduced himself and offered his assistance as well. ...
Salesman, Corey, did a very nice job showing and explaining the INFINITI products. Excellent group to deal with during the entire transaction. Group worked past closing hours to ensure we were taken care of.
Travis is certainly very customer oriented. He was very positive throughout the entire afternoon. Very thorough in explaining everything about the auto. Wanted to make sure he had answered all questions & concerns.
The staff at Crossroads INFINITI of Roanoke was very helpful and courteous. I had many questions that were answered quickly and with confidence that was back with a multitude of knowledge of the product. Each control and feature of my new FX35 was explained in depth and using terms that I could understand. The staff was very patient with me as I ask many question out of sequence and each of my questions were worked into my vehicle presentation in a very fluid manner. I would say that this was one of the best vehicle buying experiences that I have ...
It was a very laid back atmopshere. The finance manager was also very helpful and did a great job with the financing. We didn't get the deal done the first day because we ran out of time so they allowed me to take the vehicle home. When I discovered the rear window was broken it was immediately fixed before I signed on the dotted line.
Travis was amazing in helping me find what I was looking for. I was not looking for a new car but a car that was reliable, hold 6 family members, get good gas mileage. I went looking at the QX56 used , but then he pulled up a JX355 2013. The Qx was bigger exterior but the JX had more room in the back and fit all the criteria I was looking for and loved how the seats would move back and forth and fold even with kids seats in them. He knew everything about most cars that I was looking at in ...
Both Travis and Don were very motivated to work with me.i have to say that when i saw the car the first time i was not expecting that i am going to buy it that fast.they worked hard with me so every thing was done in a few days.They were able not only to convince me to buy it but also to make my experience as pleasant as possible.
Corey was very helpful and easy to deal with. He did a great job of showing us what we were interested in without "over pursuing" us which is so often a turn off for me when buying a car. He did a great job and I enjoyed the car buying experience.
Travis was very knowledgable about the cars and did a great job of answering my questions. He struck a good balance with his follow up in not being overly persistent but calling a few times to check on my status and to see if I had any questions. He was honest in comparing the INFINITI to other cars and providing me with information on the vehicle. Once I had made my decision, the dealership did not have the color I wanted on the lot. They got it to Roanoke quickly. Overall, I was very pleased with the salesman and the ...
Gregg was very helpful in getting me the best deal for my money. He also knew gave me several options in what car would suite me the most.
I brought an Internet ad in and the sales team used it as the price point for my lease it ended up right about where I expected it. I was very satisfied. Prior to showing them the ad the prices were very disconnected. Greg was very friendly and helpful he showed me all the features of the vehicle. One of the intellikeys was missing, they promised to follow up with a new one; about 3 weeks later I had still not heard from them but I found the key stuck beneath the seats!
Corey has always been very accommodating. This time I was on a tight time schedule and needed someone to pick my car up in Roanoke and have it serviced and bring it back to me. I live in Appomattox and needed to come up for business on Friday. Corey and the rest of the organization did everything they could to make it easier for me.
Both emoloyess were knowlegable about vehicle features, demonstrating them on available vehicles. They readily answered all my questions and worked hard to find what I wanted
My husband and I were greeted upon arrival by Sales Travis LeMond. After conducting a quick look around the dealership, we located a couple of cars that caught our interest. Travis has both cars pulled into a covered garage area for us to have a closer look, as it was very cold and windy standing in the lot. This was quite thoughtful, since it was way too cold to enjoy from the outside of the lot. Travis was quite knowledgeable on both cars and asked questions as to our likes/dislikes. He knew the technical information, motor comparisons, etc. and ...
I came from Raleigh, NC to Roanoke, VA to buy a used car I found on the crossroadscars.com website. The pictures online didn't do this car justice. It was more beautiful in person than I could have imagined. The car was in pristine condition, absolutely gorgeous! Travis was very friendly, knowledgeable, and helpful during my test drive and getting the initial paperwork started. Mike was an asset to making this deal happen and I appreciate his kind and relentless efforts in making this purchase possible. Corey stepped in and helped in the final paperwork and delivery of the ...
We had an awesome experience buying a car with Corey. He was not pushy or misleading as many of the salespeople at other dealers where we have looked, and helped us find the car we were looking for. Everyone at CrossRoads was friendly and helpful and there is no question that we will be buying any future vehicles here & sending friends and family here as well!
This was the easiest car deal I have ever completed by far. I told Corey what I was looking for and he showed me a couple of options. I was in and out with a new car in a few hours.
This was by far the best experience we have ever had at a car dealership. They were welcoming as soon as we walked in the door. All staff had great customer service and treated you like family. They did whatever it took to make us happy. Tom was great, he worked with us to get our payment where we needed it. I can't brag about this dealership enough, they were beyond Great! and... they have an awesome coffee machine 🙂 Christiansburg, VA
Gregg Sparks was dilligent in finding us the used car we wanted. His attention to our needs was greatly appreciated. The Crossroads "team" made our transaction go very smoothly. I would recommend Gregg Sparks and Crossroads Infinity to anyone interested in a new or used Infinity.
I had a very positive experience at Crossroads INFINITI. Corey Snell was kind and patient as he assisted me in my search for a new car. He was very informative and knowledgeable in helping me decide between the G25x and the G37x. We test drove several until we found the perfect fit. The price negotiation was comfortable and quick. All of the other salesmen I encountered were also very polite. I highly recommend Crossroads INFINITI and Corey Snell for a seamless new car buying experience.
Corey Snell was very helpful. I was very pleased with my experience. Corey was very informative & helpful without being too pushy or aggressive. I walked away with the exact car I was looking for.
I found just I was looking the team there was great and I was in and out fast it was one of the best deals I have made on a car yet
The negotiations on the purchase were easy and handled in a quick manner. This made a pleasant buying experience. I would recommend Crossroads to others as a opportunity for others to enjoy the same buying experience.
My wife and my experience with Tim and the whole Crossroads team was great. We recommend him highly. We were amazed at the level of professionalism from every one at Crossroads Infinity. So far we have enjoyed the experience with Tim. We highly recommend this dealership. As far as service goes,don't know yet. Will have to wait and see! Donald and Peggy Welch Daleville Va.
The service at this dealership was very commendable. They were quick with their answers and they provided me with the information I needed to purchase a vehicle. My salesman was honest in his approach and I would recommend him to future buyers.
I am from Staunton VA and made a deal for a new INFINITI QX56 via email and telephone. It was the most hassle-free car buying experience that I have ever had. Thanks to Corey and the team at Crossroads for putting together an incredible deal. It was important to me that all of the dealing be done prior to my arrival. I walked in the door and the QX56 was sitting there waiting for me and all of the paperwork was ready to be signed. Again, thank you for the best car buying experience ever. We will be back!
Tim is a great salesman. He responses to customers' requirements promptly through emails or phone. He understands what customers are thinking and deals with problems efficiently. Overall, so far I have really enjoyed the experiences with Tim.
Again, I am amazed at the level of professionalism that I see when I walk into the INFINITI dealership in Roanoke. I was greeted in the parking lot and immediately offered a variety of coffee choices. I had the opportunity to work with Corey Snell. Corey is a wonderful sales associate who truly made me feel like he had my best interest at heart. I am so happy with my car selection, that was all possible thanks to Crossroads INFINITI of Roanoke. You all are a class act!
Tim was great to work with and we will recommend him to friends. He liastened to our wishes, and when he talked with us, he made eye contact with both of us..not making either of us feel excluded. He was very professionally dressed, and conducted himself that way, too. The car is beautiful and we felt that Tim helped us get the best price and trade-in for both our new and the traded-in old car. This was one of our best buying experiences ever, and we have bought many cars over the past 20 years. The other employees that we ...
I have purchased several cars from Crossroads and the service has always been excellent. All areas of service, from sales to review and functions of the QX56 was reviewed in detail. I appreciated the interest the salesman ( Corey Snell ) showed in taking care of my purchase.
my experience with the Crossroads Infinity team was great. Of all new cars I have purchased in the past Tim Hartzog made this experience a great one for me. After explaining features and test driving multiple cars. I purchased an Infinity G-37S. It has been an excellent decision. I love the vehicle. With this being said. I plan to purchase my next vehicle at Crossroads Infinity.
My husband and I were very impressed with Crossroads INFINITI. The people were friendly and treated us great. Our salesman, Corey Snell, was an especially nice young man, very knowledgeable about the QX56 which was the vehicle we purchased. He explained everything about the vehicle to us, showed us how to use the navigation system, and programmed our phones for us. We especially appreciated that since neither of us are very tech savvy. We would most certainly deal with Corey again in the future if we found ourselves in need of another vehicle. We were surprised to find that the ...
The car buying process can be stressful, but Crossroads of INFINITI made it a pleasant experience. They listened to what we wanted and we have a car that we love.
Very helpful and easy to deal with, I can't rate the quality of work yet, but if it's as good as the sales staff and service adviser I'm sure that will be great too. I would highly recommend this dealership
I recently had the pleasure of working with Tim Hartzog, a member of the INFINITI sales staff. After identifying three automobiles of interest, Tim spent helpful time with me while test driving each vehicle. Tim stayed late one evening, past the posted closing time, until all my questions were answered. Tim was a personable and showed genuine interest in me as a customer. Tim made sure that I met the dealership and service managers. I was satisfied with final terms of my purchase of an INFINITI G37 convertible.
Corey is friendly, knowledgeable, and accommodating. When he showed us the cars he patiently explained not only the options, but the differences between the G25 and the G37. We spent lots of time considering both cars and all the options ranging from color to gas mileage and navigation. He was very patient and answered all of our questions. The test drive was pleasant on both city streets and highways so we could really get the feel for how the car handled. Then the sales manager allowed us to drive our selection home to give us even more time to see ...
Crossroads INFINITI made my purchase as easy as possible. It was my first leasing experience, and the pros and cons of the arrangement were explained to me fully and clearly. Corey was knowledgeable, friendly, and patient. When some additional papers needed to be signed he drove a considerable distance to my workplace to save me time.
We are extremely pleased with the sales and financing staff at Crossroads INFINITI. There was absolutely no pressure to buy, and they did everything they said they would do, and even stayed late to finalize our transaction. Jeff Scialabba, our sales representative, was good to work with helped us select the vehicle we were looking for. These are good folks to deal with and we are extremely pleased with our new INFINITI G25 sedan. We higly recommend Crossroads INFINITI of Roanoke.
Was very pleased with the jeep I purchased and Chris the saleman was very helpful he drove about 30 minutes to me so I could test drive the vehicle i purchased.
From our first visit to the dealership in August to day we purchased our vehicle in October, we have been treated well by everyone at Crossroads INFINITI. Chris was so nice to us personally and professionally. He knew exactly what options we wanted on our new vehicle and called us as soon as one meeting our criteria arrived at Crossroads. Tom, the general manager, was so easy to work with and gave us a deal we could not walk away from. Truthfully, we were looking at the QX56 at a dealership in Columbus, OH, too, but decided to buy from ...
What can I say...Crossroads of Roanoke has a very friendly,approachable, patient,&helpful staff. I had originally contacted dealer about car(had seen via AD internet w/ no pic). Corey was first person spoke to. He said it was a recent trade and kindly sent a pic via phone since had not been photographed yet. The same day I received call from Charley in regards to history on the vehicle and made sure I got Carfax that day.Charley as well as Corey also kept me updated as car was going through dealer service. I probably called/emailed ...
Chris was very friendly. He was extremely helpful and made sure I loved everything about my car. Any question I had he had an answer. I highly recommend Christopher for any purchase at this dealership. Steve was also very helpful and caring towards my purchase. Thank you guys for everything you did for me!
Corey was determined to fine every option that I wanted on the SUV. He was patient until he was able to do this. Once the one was found that meet my expections we were able to work the deal. He was considerate to my work schedule and made it easy and convinent for me do buy a automoblie. I felt he was trustworthy and had my best interest in mind. Kim
I must say, we purchase new vehicles approx. every 3 or 4 years, and I must say this dealership was the best we have ever dealt with PERIOD! Right from the beginning Chris and Brian were straight forward, no pressure, we were originally looking at other vehicles to purchase, but when we arrived there, this dealership made us feel right at home. They knew there product very well, and I sensed a very sincere group, that their number one goal was customer satisfaction, and they delivered in every way, from financing, all the way to delivery of the vehicle. I just want ...
Chris and Bryan were fantastic on the phone, and even better when I showed up in person. The staff was quick, courteous, and very easy to work with. I provided my information on the phone in order to get the process started and upon my arrival after work that evening, the car was front and center ready for an immediate test-drive. Upon return from the test drive, Bryan was immediately ready to discuss details of the deal. The deal had been structured exactly as we had discussed on the phone. The guys had me in the car that night and ...
The dealership's staff is knowledgeable, patient, polite and action oriented. We had an excellent experience and I am extremely impressed by our sales representative, Jeff Scialabba. Jeff is easy to talk to, smart, listens to a buyer’s needs, and knows his product. He did a tremendous job explaining the features of the car and answering my many questions. He followed up with me, but was never pushy. We also have an INFINITI that has over 200,000 miles on it. I brought it in for service and met the Service Manager, Brennon Viele. Given the age the car and mileage, ...
My wife and I stopped by to take a break from driving several hours. We had looked at G37's before and wanted to see actual sticker prices. Chris was not pushy and let us look in any of the cars on the lot, including ones we openly stated we would not actually buy. After a test drive, Bryan gave us a quick overview of the numbers. We left the dealership without any hassle or pressure. When we decided to buy a car a few days later, they drove it to us (over 2 hours away) and drove our trade back. ...
Corey was great to work with. He made sure we had what we need before we left the dealership. I am very pleased with assistance.
The employees i worked with were extremely helpful. They stayed until well past nine the night I signed my loan papers because it was more convenient for me. The employee took me home to drop my car off and provided me with a rental car to have my tint installed. Top notch service, could not have asked for a better group of people.
We had been shopping for car for about couple months and my friend told me check out Crossroads inventory, because he got his car one year ago from Crossroads INFINITI. After we looked at dealers website, we called Corey. Corey Snell was sales representative that made the experience very good! He was very professional, knowledgeable and knew the vehicle very well. Also manager was very friendly and gave me a good price. They worked with us until dark to make the job done. Thank you guys! We highly recommend them to anyone looking for a new or used vehicle. These ...
My experience with Crossroads has been amazing! Their level of professionalism and knowledge of automobiles is unsurpassed in the Roanoke Valley. Working with both the sales and service side of crossroads has been a real pleasure and I am very satisfied. I would highly recommend Crossroads for anyone looking for a autombile at a great price. They truely are wonderful to work with!
From the moment I first called the dealership, I was greeted with friendly and professional service. They gave me a great price on my INFINITI G37 and I have every intention to go back to Crossroads for my next purchase.
Had a great expereince w/ Jeff regarding the purchase of my vehicle. He was waiting for me and had the vehicle ready to go when I arrived to test drive it. He was very friendly and not at all pushy. He answered all of my questions or immediately sought out someone to answer questions he did not know the answer to. Jeff eased my concerns regarding the vehicle being used and allowed me to have it looked over by a trusted professional before committing to the purchase. The only reason I would rate the 'experience' as good instead of great ...
simply outstanding to work with. One of the best experiences my wife and I have had buying a new car. These guys know exactly what they're doing..and do it better than anyone else. Thanks
We appreciated working with Tim. We felt he was very knowledgeable about the car we were interested in and was very courteous. He did not pressure us but rather made us feel comfortable in our decision of whether or not to purchase. We felt that the car was delivered to us in excellent condition as promised.
If you are looking to buy/lease a car from a top of the line professional car dealership, then Crossroads INFINITI is your place. Everyone is so friendly and accommodating at Crossroads INFINITI. Everything from offering a coffee upon arrival to truly making me feel like a part of the INFINITI family when I drove off the lot. If I were to recommend a dealership to a friend then Crossroads would without a doubt be the place. This is a dealership with the most genuine employees I have seen and in the future I plan to continue using Crossroads INFINITI ...
We received absolute 5 star treatment. They made us feel like a priority and took great care and handling of our transaction. They were extremely knowledgeable about their product and were able to work with us to give a very fair value for our trade in. They were way more than we ever expected. We left the dealership feeling confident and very happy about our purchase. We highly recommend them to anyone looking for a new or used vehicle. Diane and Steve
From the first time i visited the dealership with my 2008 G37 they were more than helpful with everything, Brennan had been with INFINITI for several years and he really helped me get the service i needed. After my initial visit i had to come back in because the dealer i had purchased my 08 G37 did not tell me that my vehicle had after market equiupment on it. Brennan went out of his way to contact the dealer to get them to pay for the replacement of my failed aftermarket catalysts, and they did. I mentioned to Brennan that i was ...
Jeff was very professional, knowledgeable, personable. He provided a prompt response to all questions. Dealer showroom and facilities clean and comfortable. Excellent coffee!! Great car
I believe we were the first INFINITI purchaser at this new dealership. All went well - there was some kinks in the financing segment but like I said we may have been the first purchaser. They made it right with a future free detailing service. Mark Danforth was sales representative that made the experience very good!! We handled so much of this over the phone - he found the exact car we were wanting. He did an excellent job and the knew the vechile very well.
We had been shopping for cars for about 3 months. Had been misled and disappointed by previous dealerships. Even though we were hesitant and reluctant, we decided to give CrossRoads INFINITI a try. We walked in and heard Christian music playing, everyone was warm and friendly. We fell in love with the car and the dealership on the spot. We bought the same day and drove home thankful and pleased. A great buying experience! Great dealership, friendly staff, honest, knowledgeable, prompt, courteous and thorough. Fantastic product as well. Will return in the future!